0 Cart
Added to Cart
    You have items in your cart
    You have 1 item in your cart
      Total

       Order Status 

       

      How do I check the
      status of my order?

      It's easy to check the status of your order if you have an online store
      account. Simply visit the website and click "Account" located in the
      site's navigation. Once you have signed in, click "Account" and
      you'll be taken to your account page where you can review your orders, edit
      your profile, change your password, and more.

      Please note: You cannot check the status of an order if you did not
      create a store account when the order was originally submitted.


      Tracking information is available for the following shipping methods:

       

      • Two-day
        express 
      • One-day
        express 
      • Standard
        expedited 
      • International
        rapid (USPS) shipping methods 
      • Standard 



      Your tracking number will be enclosed in the shipping confirmation email you
      receive.


      Expected delivery time for Standard delivery is 7-10 business days and
      international delivery is 2-5 weeks. 

       

      Backorder Information 

      My item(s) is on
      backorder, what does that mean?


      Some items offered through the store may be on backorder. Backordered items are
      not available to ship immediately but are expected to be in stock soon. Most
      backordered items are available in 1 - 4 weeks, however some items take longer.
      Please check the product description on the website for further information.
      Payment for backordered items is not captured until the item ships.  

      Please note: If your order contains both in
      stock items and backordered items your order will not ship until the backordered
      item(s) is available to ship. 

       

      How Do Pre-Orders Work? 

      Pre-Order Information


      A Pre-Order is an order placed for merchandise with a designated future ship
      date. The ship date given at the time of purchase is an estimated ship date and
      is subject to change. You will be charged for your entire order at the time it is
      placed. Your order will not ship until the pre-order item is available to ship.
      Please note, due to the nature of pre-orders, they cannot be canceled or
      modified. When your pre-order ships it uses the shipping method you selected
      upon checkout. You can find your shipping method selection in your order
      confirmation email. 

       

      Shipping Policy 

       

      Domestic Shipping 

      What are the charges
      for shipping inside of the US?


      Shipping costs for US orders vary based on content and the destination. To
      determine available shipping options and costs, please add all desired items to
      your shopping cart and proceed to checkout. You will not be required to enter
      any credit card information until after the shipping method is selected.


      Please note that weight, dimension, and size may affect the total shipping cost
      on some items. A tracking number is available for all U.S. shipments. The
      quoted delivery time for each shipping method is an estimate. 

       

      International Shipping (Including
      Canada) 

       

      What are your international shipping
      charges? 

      Shipping costs for international orders vary based on
      content and the destination country. To calculate your shipping charge, please
      add all desired items to your shopping cart and proceed to checkout. You are
      not required to enter any credit card information until after the shipping
      method is selected.


      Please note that weight, dimension, and size may affect the total shipping cost
      on some items.


      International orders ship via one of the following shipping methods*:

       

      • International
        Standard (8-24 business days) 
      • International
        Expedited (6-14 business days) 



      Please note, a tracking number is only available for International Rapid
      deliveries.


      International Standard orders are tendered to your local post office for final
      delivery. Please contact customs or your local postal service if your order is
      delayed, as it may have been held for inspection or duties/taxes. This is
      applicable to all international shipping methods.


      Due to international shipping laws/restrictions, we are not able to ship
      lighters (other flammable items) and food products internationally.


      We do not accept COD.


      * The delivery time for each shipping method is estimated. 

       

      How do I ship to a U.S. Military
      address? 

      Instructions for using U.S.
      Military Addresses.


      Please check with USPS for the latest guidelines for shipping to domestic or
      overseas U.S. military bases: https://www.usps.com/ship/apo-fpo-dpo.htm


      From the USPS website (3/30/2018)

       

      Addressing Military and Domestic Mail 

      Make sure you include the unit and box numbers, for
      APO/FPO/DPO shipping addresses (if assigned). To prevent mail from entering
      foreign mail networks, do not include city or country names in APO/FPO/DPO
      shipping addresses.

      Examples:


      Army/Air Post Office (APO)

      PFC JOHN DOE PSC 3 BOX 4120

      APO AE 09021


      Fleet Post Office (FPO)

      SEAMAN JOSEPH SMITH

      UNIT 100100 BOX 4120

      FPO AP 96691


      Diplomatic Post Office (DPO)

      JOHN ADAMS

      UNIT 8400 BOX 0000

      DPO AE 09498-0048

      Please note: We are not responsible for shipments once they have
      been delivered to the local USPS facility. Tracking information is not
      available for shipments to APO/FPO boxes for security reasons. Shipments
      through the U.S. Military Post Office may have a longer transit time than is
      listed at checkout.


      To get more specific shipping restrictions for a Military Post Office ZIP Code,
      you can:

       

      • Visit
        the Military Postal Service Agency's website 
      • Get
        additional information on diplomatic mail by emailing
        DPO-Answerperson@state.gov 
      • Ask
        your local Post Office 
      • Call
        USPS Customer Service at 1-800-ASK-USPS (1-800-275-8777) 

       

       

      FEES 

       

      International Taxes and Duties 

      How do you calculate
      International taxes, customs fees, or duties?


      If your order is shipping outside of the US, you are likely to be charged
      customs fees (taxes, duties, processing fees, etc.) before delivery can be
      completed. The shipping charges applied to your order do not include customs
      fees. For any issues regarding customs or duty fees, please contact your local
      customs office. These fees cannot be refunded, as they are not charged by us.
      If you refuse to pay the customs fees when your order arrives, the shipment
      will be returned.


      Unfortunately we are unable to estimate customs fees, taxes, duties, etc. The
      delivery of your order could be delayed due to customs processing. If your
      order does not arrive in a reasonable amount of time, you should check with
      your local customs office to see if they are holding the package for payment of
      fees. Also, please be aware that some customs offices will send a separate
      invoice for your customs fees that could arrive several weeks after you receive
      your shipment.

      Please be familiar with the customs charges in your country before you
      order.

      Please note: Due to International shipping laws, we cannot declare
      merchandise as a 'Gift' on customs forms.  

       

       

      Returns and Exchanges 

      How do I return or exchange an item?


       

      Is there a deadline for returning
      something for a refund or exchange? 

      We will accept any unwashed/unworn merchandise items for
      return or exchange within 30 days of delivery(within 45 days of purchase for
      shipments outside of the United States). The return date will be determined by
      the postmark on the returned package.


       

      Where should I send items I am
      returning or exchanging? 

      If you are not using the postage pre-paid return label at
      the bottom of this page, your package should be addressed to: Returns
      Department, 5400 Three Notched Road, Crozet, VA 22932-3105


       

      I want to return or exchange
      something that was a gift, can I do that? 

      We accept returns on orders that were purchased as a gift.
      Please note that a refund or any financial adjustment made on the order will be
      applied to the original form of payment only. If you are not the purchaser, the
      refund will be issued in the form of a Gift Certificate. If you are not the
      original customer, please include their name and zip code to help expedite the
      process.


       

      What is not refundable? 

      The following items or situations are not eligible for a
      refund or exchange: Wearable items that are washed or worn, undergarments, open
      media, downloads, as well as perishable goods.


       

      What form will my refund take? 

      All refunds will be credited to the original payment source.
      Shipping and handling charges are non-refundable except in the case of a
      manufacturer's defect.


       

      Who pays for postage? 

      If you are returning damaged or defective merchandise, we
      will pay the cost of return shipping if you use the postage pre-paid return
      label. International returns cannot use the prepaid label. If you are returning
      an internationally shipped order, please include your shipping receipt. Please
      contact customer service for shipping reimbursement information based on your
      purchase. If we determine at our sole discretion that the merchandise you
      return is not eligible for return or exchange you authorize us to charge your
      original payment source the applicable return shipping charge.


       

      Are there requirements for how my
      return/exchange needs to be shipped back to you? 

      For any returned merchandise valued in excess of $100.00 you
      must send the merchandise using a traceable and insured ship method and include
      your receipt with your return for reimbursement. Please note, we only issue
      reimbursements if the return is due to an error on our part.


       

      What if my
      return is lost in the mail? 

      We do not issue
      refunds for items not received by our returns department and recommend you use
      a traceable ship method to ensure successful delivery.


      Should you need further assistance, please call customer service at 800-767-7160
      (U.S), or e-mail orderhelp@livenationmerchandise.com. Customers outside of the
      U.S.: Please use your region's international access code, followed by the
      number '1' (the country code for the U.S), and the phone number 434-812-4067. So,
      if you're located in the United Kingdom and you need to call our U.S. based
      customer care number you would dial 00-1-434-812-4067; or if from a mobile
      phone, +1-434-812-4067 

       

       

      Service 

       

      How Do I Change or Cancel an Order? 

      Can I make changes to my order?


       

      Please note that we are unable to cancel, change, combine
      shipping or add items to an order once has been submitted.  

       

      Credit Card Decline 

      My credit card was
      declined, can I still place my order?


      Unfortunately we are not provided reasons as to why a credit card payment was
      declined. Please reach out to your credit card provider for clarification and
      further assistance. You are welcome to process your order with a different
      credit card or PayPal. 

      If your question was not answered here please contact us at customerservice@lnmerch.com or 800-767-7160